CalQuity LabsBook a discovery call
CalQuity Labs

Let's put it to work

Book a discovery call

Support & voice

End the routine call with the job done.

Most calls and chats ask the same handful of things. We build assistants that answer them from your records, complete the simple ones and hand the rest to your team without making the customer repeat themselves.

Book a discovery callSee a sample run
A support team helping customers through voice and conversation.

A sample run

Book a service visit in one call.

The caller asks once. The assistant checks who they are and what they’re covered for, then books, or passes the call to staff with everything attached.

Sample · Phone assistant

Request

Caller · registered number

Can I get a service visit some time next week?

Assistant · to caller

You’re booked for Thursday at 3 pm. I’ve sent the details on WhatsApp, and you’ll get a reminder the day before.

Checked against

AccountService CRM
R. Mehta · Flat 12B
CoverContract
AMC to March 2027
Technician slotsCalendar
Tue 10:00 · Thu 15:00
Open issuesService CRM
None
  • Caller verified by number and PIN codePassed
  • Visit covered by the contractPassed
  • No open issue that needs staffPassed

Result

Visit SV-2291Booked

R. Mehta · Flat 12B, Lakeview

When
Thu, 15:00
Technician
Imran K.
Type
AMC service
Charge
Covered

Confirmation sent on WhatsApp · added to the service record

Sample data. Names and figures are illustrative, not from a client.

What it handles

Requests it can finish.

You choose the languages, the identity checks and the actions it can take. Anything it can’t resolve goes to a staffed queue with the full conversation.

Isometric pen-and-pencil drawing of a driver photographing a signed POD beside a goods truck, sent as a chat photo to a shipment folder on the BILLING desk.

“Where is my order?”, answered.

Status questions are answered from your order and delivery records, with the proof of delivery when there is one. Allowed changes, such as a new delivery window, are made in the same conversation.

It does
Looks up the order and answers or makes the allowed change
You approve
Refunds, disputes and anything outside the delivery rules
Isometric pen-and-pencil drawing of site staff photographing a utility meter while holding a job sheet, sent as a chat photo to a unit folder tabbed UNIT 4B.

Appointments booked and moved.

Check availability, book the slot, send the confirmation and reminder on WhatsApp, email or SMS, and handle rescheduling without a call back.

It does
Books, confirms, reminds and reschedules
You approve
Which slots, sites and job types it can book
Isometric drawing of two support agents in headsets beside an automated answering unit that files simple requests and passes one complex request to a tray labelled QUEUE.

Service requests that arrive complete.

The assistant collects the issue, the account details and any photos or documents before opening a ticket, so the team starts with what they need.

It does
Gathers details and opens the ticket in the right queue
You approve
Priority rules and what counts as urgent
Isometric drawing of a support terminal printing a case card that travels to a person in a headset, with the account record and attempted steps attached, into a HANDOFF tray.

Handovers without starting again.

When a person takes over, they get the conversation, the account and everything already tried. The customer doesn’t repeat themselves.

It does
Passes the case with full context
You approve
When it must hand over: sensitive, uncertain or out of policy

How it works

From a question to a finished request.

The assistant does more than reply. It ties the answer to the customer’s record and, where you allow it, completes the action. We agree up front what it handles, what it can change and when a person takes over.

  1. 01

    Understand and verify

    It works out what the customer wants and checks identity before touching anything account-specific.

  2. 02

    Check the record and policy

    It looks up the booking, order or service record and the guidance that applies.

  3. 03

    Answer and act

    It answers or completes the action, confirming the details before any change.

  4. 04

    Hand over with context

    Anything uncertain, sensitive or outside policy goes to the right team with the conversation and record attached.

Connects to the tools you already use

  • WhatsApp
  • Twilio
  • Zendesk
  • Freshdesk
  • Intercom
  • Salesforce
  • Google Calendar

Anything else connects through its API or exports.

How you’ll know it’s working.

Correctly resolved requests
A weekly sample of finished conversations reviewed by your team against the agreed answer or action.
Repeat contacts
Customers who call or message again about the same request within a set number of days.
Customer waiting time
Time from first contact to answer or completed action, compared with the same request types before.
Failed actions and handover quality
Actions that didn’t complete, and handovers where staff had to ask the customer again.

Across industries

The same questions, by industry.

Every industry gets the same few questions on repeat. Here is what they look like in each.

Your next step

What do customers ask your team every day?

Bring the questions customers ask most, the records needed to answer them and what your team does next. We’ll pick a first phone or chat workflow with a clear route to staff.

or email us directly athello@calquity.com